Table of Contents
Privacy Policy
Introduction
At Cinqd, protecting your privacy and safeguarding your data is a core part of how we design and operate our platform. Cinqd is an all-in-one ERP system built to help businesses manage customers, teams, projects, documents, and workflows securely and efficiently.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access or use the Cinqd website, platform, applications, and related services (collectively, the “Service”).
By using Cinqd, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Cinqd is a business management and ERP platform designed for small and medium-sized businesses. We act as:
- Data Controller for information related to our website visitors, customers, and account holders.
- Data Processor for business data uploaded by customers into the Cinqd platform.
If you have any questions about this policy, you can contact us using the details provided at the end of this document.
Information We Collect
Information You Provide Directly
We collect personal information when you:
- Create an account
- Request a demo or sign up for the Service
- Invite users to your workspace
- Communicate with our support team
- Submit forms or documents through the platform
This information may include:
- Full name
- Email address
- Phone number
- Company name and business details
- Job title or role
- Login credentials
- Billing and payment details
Business and Operational Data
As an ERP system, Cinqd processes business data entered by users, including:
- Customer and supplier records
- Contact details and relationships
- Tasks, projects, and workflow data
- Uploaded files, forms, and documents
- Internal notes and assignments
- Configuration settings and permissions
This data belongs to the customer. Cinqd processes it only to provide the Service.
Automatically Collected Information
When you access the Cinqd website or platform, we may automatically collect:
- IP address
- Device type and browser information
- Operating system
- Usage data and interaction logs
- Date and time of access
This information helps us improve system performance, security, and usability.
How We Use Your Information?
We use collected data for the following purposes:
- To create and manage user accounts
- To provide ERP, CRM, and workflow functionality
- To enable collaboration between authorised users
- To maintain platform security and access control
- To process payments and manage subscriptions
- To provide customer support and respond to enquiries
- To improve features, performance, and user experience
- To meet legal and regulatory obligations
Cinqd does not sell personal data or use customer business data for advertising.
Legal Basis for Processing
Under applicable data protection laws, including the UK GDPR and GDPR, we process data based on one or more of the following legal grounds:
- Performance of a contract
- Legitimate business interests
- Legal compliance
- User consent (where applicable)
You may withdraw consent at any time where consent is the legal basis for processing.
Data Sharing & Third Parties
We may share information with trusted third parties where necessary to operate the Service, including:
- Hosting and infrastructure providers
- Payment processors
- Analytics and monitoring tools
- Customer support platforms
Third parties are contractually required to protect data and use it only for authorised purposes.
Integrations
Cinqd allows users to integrate with third-party services such as accounting software, communication tools, and productivity platforms.
When an integration is enabled:
- Data may be shared with the selected provider
- Processing is governed by that provider’s privacy policy
- Cinqd is not responsible for third-party data practices
Users are responsible for reviewing the privacy policies of integrated services.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Improve performance and analytics
- Remember user preferences
You can manage cookie settings through your browser. Disabling cookies may affect certain features of the Service.
Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Meet contractual obligations
- Comply with legal requirements
When data is no longer required, it is securely deleted or anonymised.
Data Security
Cinqd implements appropriate technical and organisational measures to protect data, including:
- Encrypted data transmission
- Role-based access controls
- Secure authentication methods
- Regular security monitoring
- Limited internal access to data
While no system is completely secure, we continuously work to protect your information.
International Data Transfers
Your data may be processed or stored outside your country of residence. Where international transfers occur, we ensure appropriate safeguards are in place to protect your information.
Your Data Protection Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
Requests can be submitted using the contact details below.
Children’s Privacy
Cinqd is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or platform functionality. Updated versions will be posted on this page with a revised effective date.
Continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Cinqd
Email: support@cinqd.ai
Website: https://www.cinqd.ai